Contents

Account

To access the system each user needs an account which is created by the sponsor based on a unique email address. The user receives an email with a temporary password to access Vista Trials.

The login requires the (unique) email address linked to the account and the password.

Temporary password

Initially, a temporary password is generated and provided by an automatic email. This temporary password allows a user to login and to define a personal password. It does not provide access to the Vista Trials modules.

Forgot your password

Via the link 'forgot your password' on the login page a user can request a new temporary password.

An email will be generated providing the user with a new temporary password.

Create password

At initial login with a temporary password the system requests you to create a password.

The password must contain at least 8 characters and minimum

1 upper case
1 lower case
1 digit
1 special character

The system does not allow to reuse one of the previous 5 passwords (not including the currect password) linked to the account.

Edit password

At any time a user can access their account details via the user name displayed in the header of the screen and opt to edit the password.

Expiration

The password expires after a period of 90 days. During the first login after this expiration interval the system requires you to enter a new password.

Locked account

After three wrong consecutive password entries or when the temporary password has expired (only valid for 24 hrs) the system locks the account. A user can unlock the account via the forgot your password link.

Log off

An automatic log off occurs after an idle period of 15 minutes. A user can manually log off via the log off button in the header.

Account and login