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  • Created by Former user , last modified on 15 Jul 2016
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Account

The sponsor creates the account for all users of the system based on a unique email address. After creation the user receives an email with a temporary password to access Vista Trials.

Login

The login requires the (unique) email address linked to the account and the password.

Temporary password

Creation

Initially, a temporary password is generated by the sponsor and provided by an automatic email. This temporary password allows a user to login and to set a personal password. It does not provide access to the Vista Trials modules.

Forgot your password

Via the link 'forgot your password' on the login page a user can request a new temporary password.

Expiration

The temporary password is valid for 24 hours. If no personal password has been created within that time, the temporary password expires and a new one has to be requested.

Password

Creation

At initial login with a temporary password the system requests you to create a password.

The password must contain at least 8 characters and minimum

  • 1 upper case
  • 1 lower case
  • 1 digit
  • 1 special character

The system does not allow to reuse one of the previous 5 passwords linked to an account. This includes the temporary and current password.

Edit

At any time a user can access their account details and opt to edit the password.

Expiration

The password expires after a period of 90 days. During the first login after this expiration interval the system requires you to enter a new password.

Locked account

After three wrong consecutive password entries or when the temporary password has expired the system locks the account. A user can unlock the account by resetting the 

Log off

An automatic log off occurs after an idle period of 15 minutes.


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