Migration notification
Your mailbox is currently being migrated to the Microsoft Office 365 cloud. This process runs in the background and doesn't require any action from your part. It takes between 1 and 2 hours to migrate. During the migration you’ll be able to send and receive emails as normal.
At some point you will receive a pop-up in Outlook asking you to restart Outlook. You may also be prompted to enter credentials in Skype (use your john.doe@eortc.org address). This usually means the migration has completed. We will be notified and inform you as well.
If Outlook is unresponsive or you don't seems to receive emails any longer, simply close Outlook and reopen it.
Please read carefully our documentation below.
Things to know about Office 365 mail
Outlook
Nothing changes regarding the use of Outlook. You keep using outlook and outlook in remote apps the same way you always have.
Webmail
Our webmail is replaced by Outlook on the web.
The address is https://outlook.office.com/
Have a quick look at this article for more information: Anatomy of Outlook on the web
Two factors authentication
To improve the security on your account the 2 factors authentication is activated.
The first factor remains your usual network password.
You can chose the second factor (receive a code by SMS, install an App on your phone, receive a code by phone, ... )
Attachments
When an email with an attachment arrives, it will be going through additional security checks.
During these checks, you won't be able to open the attachment. It should only take a few seconds for regular files.
Junk mail
Office 365 has a very powerful junk mail filter.
Junk mails are automatically moved in the "Junk Email" folder.
Please check this folder every so often as some mails might be mistagged as junk.
You can use the "Report Message" button to improve the filtering process.
Phone configuration
If you are using a smartphone to access your EORTC mailbox, the configuration has to be adapted.
The preferred app to connect to your mailbox is the Microsoft Outlook app for Androïd or iOS.
Additional informations : Mail on your smartphone