Account

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Account

For each user of the system the sponsor creates an account based on a unique email address. After creation the user receives an email with a temporary password to access Vista Trials.

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The login requires the (unique) email address linked to the account and the password.

Temporary password

Creation

Initially, a temporary password is generated by the sponsor and provided by an automatic email. This temporary password allows a user to login and to set define a personal password. It does not provide access to the Vista Trials modules. 

Forgot your password

Via the link 'forgot your password' on the login page a user can request a new temporary password.

Expiration

The temporary password is valid for 24 hours. If no personal password has been created within that time, the temporary password expires and a new one has to be requested.

Password

Creation

Create password

At initial login with a temporary password the system requests you to create a password.

The password must contain at least 8 characters 8 characters and minimum

• 1 upper case
• 1 lower case
• 1 digit
• 1 special character

The system does not allow to reuse one of the previous 5 passwords (not including the currect password) linked to an the account. This includes the temporary and current password. 

Edit password

At any time a user can access their account details via the user name displayed in the header of the screen and opt to edit the password.

Expiration

The password expires after a period of 90 days. During the first login after this expiration interval the system requires you to enter a new password.

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After three wrong consecutive password entries or when the temporary password has expired (only valid for 24 hrs) the system locks the account. A user can unlock the account by resetting the via the forgot your password link.

Log off

An automatic log off occurs after an idle period of 15 minutes. A user can manually log off via the log off button in the header.